Last updated: 7 October 2026

1. Who We Are

Hubva Global is a trading name of HUBVA LTD, a company registered in England and Wales under company number 14208847.

Registered office:

82a James Carter Road
Mildenhall
England
IP28 7DE

For the purposes of applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, HUBVA LTD is responsible for the personal information it collects and uses as described in this Privacy Policy.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, make an enquiry, enrol on training, purchase services or otherwise interact with Hubva Global.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

  • your name;
  • email address and telephone number;
  • organisation, business, farm or producer-group name;
  • job title, role or position;
  • country or location;
  • information you provide when making an enquiry;
  • information about your farm, production operation, business or training and support requirements;
  • course enrolment and attendance information;
  • training participation, completion and related administrative records;
  • correspondence and communications with us;
  • transaction, invoice and payment-related information;
  • technical information associated with use of our website, such as IP address, browser information and cookies where applicable; and
  • other information you choose to provide to us.

We aim to collect only the personal information reasonably necessary for the relevant purpose.

3. How We Collect Personal Information

We may obtain personal information directly from you when you:

  • complete an enquiry or contact form;
  • contact us by email, telephone or other communication channels;
  • enrol on or participate in training;
  • purchase a product or service;
  • request a readiness assessment, implementation support or other professional service;
  • communicate with us before, during or after delivery of a service; or
  • otherwise provide information to us.

We may also receive limited personal information from organisations you represent, business contacts, payment providers or other parties involved in delivering a service or transaction.

4. How We Use Your Personal Information

We may use personal information to:

  • respond to enquiries and communicate with prospective clients;
  • understand your training, consultancy or support requirements;
  • process course enrolments and bookings;
  • administer and deliver training programmes;
  • provide GLOBALG.A.P. requirements training, readiness assessments, implementation support and export-readiness services;
  • maintain appropriate attendance, participation and completion records;
  • provide customer support;
  • process and administer payments, refunds and transactions;
  • issue invoices and maintain accounting and business records;
  • manage our contractual relationship with you or your organisation;
  • improve our services, website and customer experience;
  • prevent or investigate fraud, misuse or security incidents;
  • establish, exercise or defend legal claims;
  • comply with legal, regulatory, tax, accounting and other obligations; and
  • send marketing communications where we have an appropriate lawful basis to do so.

We will not use personal information for purposes that are incompatible with those for which it was collected unless permitted or required by law.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract — where processing is necessary to take steps at your request before entering into a contract or to provide products or services you have purchased.

Legitimate interests — where processing is reasonably necessary for our legitimate business interests, such as responding to business enquiries, administering our services, maintaining appropriate business records, improving our operations and protecting our business, provided those interests are not overridden by your rights and interests.

Legal obligation — where we need to process information to comply with legal, regulatory, accounting or tax requirements.

Consent — where we have specifically asked for your consent, for example for certain forms of electronic marketing or non-essential cookies where consent is required.

Where processing is based on consent, you may withdraw that consent at any time.

6. Payments and Payment Service Providers

Where online payment is available, Hubva Global uses third-party payment service providers to securely process payments.

When you make an online payment, payment information may be transmitted directly to and processed through the systems of the relevant payment service provider. Hubva Global does not ordinarily receive or store your complete payment-card number or card security code.

We may receive transaction-related information from our payment service providers, such as your name, contact details, payment status, transaction amount, currency, payment reference and information required to administer payments, refunds and customer support.

Payment service providers process personal information in accordance with their applicable privacy arrangements and may process certain information on our behalf as well as for their own legitimate purposes and legal obligations. You should review the privacy information made available by the relevant payment service provider when making a payment.

7. Who We May Share Personal Information With

Where necessary and appropriate, we may share personal information with:

  • payment and financial service providers;
  • website hosting, email and information-technology service providers;
  • providers used to operate enquiry forms, booking systems or other website functionality;
  • professional advisers such as accountants, legal advisers or insurers;
  • training facilitators or service providers where necessary for delivery of an agreed service;
  • regulators, public authorities, courts or law-enforcement bodies where disclosure is legally required; and
  • other organisations where you have authorised the disclosure or where it is reasonably necessary to fulfil an agreed service.

We do not sell your personal information to third parties.

Where a third party processes personal information on our behalf, we seek to use appropriate arrangements to protect that information.

8. International Data Transfers

Hubva Global works with clients and prospective clients internationally, including outside the United Kingdom.

Some of the technology and service providers we use may also process or store information outside the UK.

Where personal information is transferred internationally and UK data protection law requires safeguards for that transfer, we will seek to ensure that an appropriate lawful transfer mechanism or other applicable safeguard is in place.

You may contact us if you require further information about safeguards applicable to a particular transfer.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, tax, accounting, contractual and legitimate business requirements.

Retention periods may therefore differ according to the type of information.

For example:

  • unsuccessful or general enquiries may be retained for a reasonable period to allow appropriate follow-up and maintain a record of our communications;
  • client, booking, training and service-delivery records may be retained for the duration of our relationship and for an appropriate period afterwards;
  • financial and transaction records may be retained for the period required by applicable tax and accounting requirements; and
  • information relevant to disputes, complaints or legal claims may be retained for as long as reasonably necessary to establish, exercise or defend those claims.

When information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it as appropriate.

10. Marketing Communications

Where permitted by law, we may communicate with clients or prospective clients about Hubva Global services that may be relevant to them.

Where consent is required for electronic marketing, we will seek that consent before sending such communications.

You may ask us to stop sending marketing communications at any time by using any unsubscribe facility provided or by contacting us.

Stopping marketing communications will not prevent us from sending administrative or service-related communications that are necessary for an existing booking, transaction or business relationship.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies necessary for the website to function and, where applicable, for security, functionality, analytics or other purposes.

Where UK law requires consent for non-essential cookies or similar technologies, we will seek appropriate consent before using them.

Browser settings may also allow you to restrict or delete cookies.

12. Security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Where third-party providers process information on our behalf, we seek to use providers and arrangements appropriate to the nature of the information and service involved.

13. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which your information is processed, UK data protection law may give you rights including the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information in certain circumstances;
  • request restriction of processing in certain circumstances;
  • object to certain processing;
  • request transfer of certain information in a portable format where applicable; and
  • withdraw consent where processing relies on consent.

You have the right to object to processing based on legitimate interests in circumstances provided by data protection law, and you may object to direct marketing at any time.

These rights are not absolute and may be subject to legal exceptions.

To exercise a data protection right, contact us using the details below. We may need to verify your identity before responding.

14. Complaints

If you have concerns about how Hubva Global uses your personal information, please contact us first so that we have an opportunity to address your concern.

You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).

Further information about making a complaint is available from the Information Commissioner’s Office at ico.org.uk.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Hubva Global is not responsible for the privacy practices of independent third-party websites. You should review the relevant privacy information provided by those organisations when using their services.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or data-processing practices.

The current version will be published on our website with its most recent update date.

Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected individuals where required.

17. Contact Us

For questions about this Privacy Policy, our use of personal information or to exercise your data protection rights, contact:

Hubva Global
A trading name of HUBVA LTD
Company number: 14208847
82a James Carter Road
Mildenhall
England
IP28 7DE

Email: su*****@*********al.com